Owner of the E-Commerce Site
Tenuta Nasano Soc. Agricola
Email: gardi.fabio@libero.it
What is meant by right of withdrawal
The ‘Right of Withdrawal’ represents the consumer’s right to return the purchased goods without having to provide explanations, simply because he has changed his mind, provided that the requirements described below are respected.
The ‘right of withdrawal’ is regulated by law and should not be confused with the ‘satisfied or refunded’ commercial policy, which has no legal value but is used for promotional purposes.
To exercise the right of withdrawal pursuant to Legislative Decree no. 206/2005 (Consumer Code), it is necessary to send a registered letter with acknowledgment of receipt to the following address within 10 working days of receiving the products:
Tenuta Nasano Soc. Agricola – via Rilone, 2, 48025 Riolo Terme (RA)
In case of sending by fax or email, it is necessary to confirm the withdrawal with a registered letter within the following 48 hours to the same address:
Tenuta Nasano Soc. Agricola – via Rilone, 2, 48025 Riolo Terme (RA)
A confirmation will be sent via email or post. The right of withdrawal cannot be exercised only on a part of the purchased product. Furthermore, it is not applicable for purchases made with VAT number. The return must take place within 10 days of the confirmation sent by the company via email, fax or post.
Return of goods for right of withdrawal
The products must be returned unused, in the original packaging not opened or tampered with, and sent to: Tenuta Nasano Soc. Agricola – via Rilone, 2, 48025 Riolo Terme (RA)
If the returned products do not comply with these conditions, the right of withdrawal will be valid. The products will then be returned to the sender at his expense.
Purpose of the processing of collected data
User data is collected to allow the Owner to provide its services, for spam protection, statistics, contacts with the user, interactions with social networks and external platforms, comments on content and payment management.
The types of personal data used for each purpose are described in the specific sections of this document.
Refund times in application of the right of withdrawal and competent court
The amount paid, net of any additional costs incurred by the company (packaging, shipping costs, reconditioning), will be refunded within 30 days of receipt of the goods. The refund will be made by bank transfer to the details provided by the consumer. The only costs borne by the consumer are those for shipping the returned goods.
For disputes relating to the application of the ‘Right of Withdrawal’, the territorial jurisdiction lies with the judge of the place of residence or domicile of the consumer, if located in the territory of the State.
Complaints, returns, reshipments, cancellations, failure to collect goods, refusal of goods
Any complaints must be forwarded via email or fax. Telephone complaints will not be considered valid. The customer will receive a confirmation of opening of the complaint within three working days, with instructions for the procedure and any requests for clarification or documentation.
For complaints within six months of delivery, the company will verify the defect at the company headquarters before granting the remedy under the guarantee. Defective goods purchased within six months will be replaced.
Shipping costs for the return of defective goods are borne by the customer, while those for reshipping within six months of purchase are borne by the company. Shipments ‘carriage collect’ will not be accepted.
The customer can place the order within 12 hours of purchase by communicating via email or fax. In the event of failure to collect or refuse the goods, or cancellations beyond the established deadlines, the customer will be required to cover the shipping and return costs of the goods, with details of the costs provided by the company.
Unless otherwise protected by law, in the event of default by the buyer, the purchase order is considered a legal contract. The company may take legal action to recover the expenses incurred.
